Return & Refund Policy

This Return & Refund Policy applies to all fashion leather bags purchased from the official LIVARAYS website. All return, exchange and refund applications must comply with the rules stated below.

Eligibility Time Window

You may apply for return or exchange within 14 calendar days counting from the date you successfully receive your LIVARAYS bag. All return requests must be sent to our official email sales@livarays.com within this time limit. Applications submitted after 14 days will be rejected without exception.

Qualified Return Conditions

To be accepted for return or refund, your item must satisfy all the following standards:

The handbag remains unused, unwashed, free of stains, scratches, wear marks, deformation or artificial damage;

All original accessories are complete, including original dust bag, brand tag, packaging box and relevant labels attached to the bag;

The bag is not customized, personalized or marked as final-sale item. Final sale products cannot be returned or exchanged;

You need to provide clear photos or short videos showing the full appearance of the bag when submitting your return application.

Unacceptable Return Situations

We refuse returns under these circumstances:

Signs of daily use, dirt, liquid contamination, scratch damage, artificially modified appearance of the bag;

Missing original brand tags, packaging and matched accessories;

Return request exceeds the 14-day valid application window;

Orders purchased from unauthorized third-party resellers instead of our official website;

Cosmetic differences caused by screen color deviation. Minor color differences between screen display and physical products are not defined as quality defects.

Return Shipping Cost

If the return is caused by our responsibility: wrong item delivery, factory quality defect of the leather bag, we will bear the reasonable return shipping fee.

If you return the bag due to personal preference (unsuitable size, unsatisfied style, change of mind), you need to take full responsibility for return shipping charges. Original shipping fee paid during checkout will not be refunded.

Refund Process

Step 1: Email sales@livarays.com with your order number, return reason and required product photos to apply for return authorization. Do not send items back without our official approval. Unauthorized returned parcels will be rejected.

Step 2: After we approve your application, we will send you authorized return address and delivery guidance. Send the bag back following our instructions.

Step 3: We will inspect the returned goods after receiving the package. If the item meets return requirements, we will initiate your refund within 5–10 working days. The fund will return to your original payment channel. Refund arrival time depends on the processing speed of your payment provider.

Exchange Service

If you want to exchange your bag for another color or another style, you can submit an exchange application within the 14-day window. If the target new product has a price difference, supplementary payment or partial refund will be arranged accordingly based on specific price.