Shipping Policy
This Shipping Policy governs all orders of LIVARAYS fashion bags delivered to addresses within the Philippines. All customers shall read and accept these terms before completing payment.
Delivery Coverage
We provide shipping services to all valid domestic addresses across the Philippines, including major cities and provincial regions. We do not support international delivery outside the Philippines at the current stage. Please confirm your shipping address is located in the Philippines before placing orders.
Order Processing Time
After your payment is confirmed successfully, our warehouse needs 1–3 business days to process your order: inspect the quality of your selected handbag, conduct package protection and arrange handover to logistics carriers. Order processing does not include weekends and official Philippine public holidays. Orders placed on holidays will be processed on the next working day.
Estimated Shipping Time
Metro Manila: 3–7 working days after order dispatch
Provincial areas of Luzon, Visayas and Mindanao: 7–14 working days after order dispatch
The estimated transit time is for reference only. Delivery delays may be caused by extreme weather, local logistics congestion, holiday shipment peak, customs inspection or remote location access restrictions. LIVARAYS cannot guarantee rigid delivery dates for uncontrollable external factors.
Shipping Fee
Shipping cost will be automatically calculated and clearly displayed on your checkout page before payment. We occasionally launch free shipping promotional activities for leather bag orders; promotion rules will be posted on our website homepage.
Shipment Tracking
Once your package departs our warehouse, we will send an email containing your tracking number and logistics carrier information. You can track the real-time transportation status of your bag via the tracking link. Please check your email inbox (and spam folder) regularly.
Important Shipping Reminders
You must input accurate recipient name, active contact number and complete detailed shipping address. We are not responsible for delivery failures caused by wrong, incomplete addresses or unreachable recipients.
Please keep your phone available during delivery. The logistics courier will contact you for parcel receiving arrangement.
If your tracking status shows delivered but you have not received the package, contact us via sales@livarays.com within 3 working days. We will coordinate with the logistics provider to investigate the parcel status. Claims submitted after this time limit may not be supported.
All packages are carefully packed to protect leather bags from scratches during transit. Please check the outer package condition in front of the courier if possible.